JOB SUMMARY

DUTIES & RESPONSIBILITIES

2.      Installs, upgrades, and maintains the Organization Network Information and ensures data accessibility to authorized users only.

3.      Ensures that the System is up and running with minimum down time and optimum performance. Solves day to day Network and User problems

4.      Manages the Organization Local Area Network and monitors its performance.

5.      Manage the purchase process for all IT equipment including: gathering of quotes, negotiating with vendors, and support contracts, etc.

6.      Analyze & IT implementation of Network Infrastructure, Server, POS, PCs and other hardware accessories, POS/MC, Wifi and link with Head office for new projects / locations.

7.      Manage backups of Business Application & Servers.

8.      Active Directory – Maintaining the Domain Controller & Create Domain Users

9.      Manage IT Asset used in the organization.

10.    Creating policies, traffic shaping, user management, controlling users for internet access, bandwidth usage Reporting.

11.    Manage LAN/WAN networks, Network Planning & Implementation.

12.    Manage Telephony System.

13.    Manage Voice & Data SIM card of the corporate users

14.    Advises the Manager – IT of any bottleneck in the Network and suggests solutions.

15.    Implements the IT Network policies ensuring conformance with IT and organization objectives.

16.    Maintains, monitors and documents of the Network User lists.

17.    Coordinates with other Supervisors in IT for the Computer and Server setups.

18.    Maintains and monitors the Microsoft Exchange server 365 and implements the email policies.

19.    Handles System maintenance and up gradation carefully and cautiously.

20.    Manages the Internet Server and connectivity.

21.    Monitors the Antivirus System ensuring continuous updates of the Virus Definition Files.

22.    Plans the maintenance shutdown of all system and Network equipment on monthly/ad-hoc basis as assigned

23.    Relocates Backup Tapes / External Drive and prepares monthly reports as required.

24.    Plans the maintenance and Tests DR site as assigned.

25.    Attends departmental and committee meetings as required.

26.    Performs such other duties as may be assigned by the IT Manager.

27.    Monitors and administers VMware environment

28.    Monitor industry websites or publications for information about patches, releases, viruses, or potential problem identification.

29.    Research hardware or software products to meet technical networking or security needs.

30.    Protects organization’s value by keeping information confidential

31.    Interacts with support vendors for any maintenance issues related to servers and networks

32.    Create or revise user instructions, procedures, or manuals.

33.    Create or update technical documentation for network installations or changes to existing installations.

34.    Monitor industry websites or publications for information about patches, releases, viruses, or potential problem identification.

35.    Research hardware or software products to meet technical networking or security needs.

36.    Administrating of Cisco Switches , Wireless devices and Firewalls from FortiGate.

37.    Administrating of Exchange server 365.

38.    Administrating of POS,HRMS, Financials & Inventory Software, CRM etc.

39.    Manage IT helpdesk System.

JOB REQUIREMENTS

Cisco and Microsoft Certification (CCNA, CCNP, MCSE, etc.)

·        3-5 years’ experience in network planning, implementation, administration & Support.  

·        Experience in Active Directory – Maintaining the Domain Controller, Configuring DC, Installing Active directory & Creating GPOs.

·        Experience in Administration of Exchange server 365, mailbox creation, quota management, archiving

·        Experience in creating technical documentation for network installations or changes to existing installations.

Technical Skills: Understanding and knowledge of Retail business and operations. Ability to configure Network Switches, Routers, and other network equipment. Demonstrate knowledge of Wireless Networking, TCP/IP concept, VLAN configuration & rules and ISA Server management.

Administrative Skills: Good Analytical, Problem Solving, Strategic Planning, Multi-tasking, Quality Focus and Coordination skills; Ability to work under pressure and Attention to detail

Soft Skills: Good communication and inter-personal skills.

Computer Skills: Proficiency in IT security Systems (Firewall, IDS, Antivirus, etc.), Internet Operations, Microsoft Exchange Server and Windows Advanced Server /2019/2016. Sound Knowledge of VMware Environment.

Business Application: Oracle Micros System, ERP Oracle Net suite /Microsoft GP, MenaHR HR & Payroll System.

Gadgets   : iPhone, iPad, Galaxy Tab, Blackberry, Mobile USB Broadband internet, Nokia business devices

Language Skills: Good in Written and spoken English

physical & WORKING CONDITIONS

May require to work late hours and on an irregular schedule

Requires long periods of sitting and extensive use of computers. May require moment throughout the facility to assist & ensure smooth functioning of the system; bends, stoops and reaches to perform routine job tasks.